![]() In the larger picture that’s not the end of the story. The Discovery Map: It is the Discovery Map that we will focus on in this guide: who needs to be involved, what information goes into it, how to conduct the mapping session, and how to communicate your progress to stakeholders. For the Process Diagram, we usually start by describing a single instance in the recent past, but we can extend that later to show the significant exceptions that may occur. Its purpose is to document the current state of the process in more detail the team creating that diagram is larger. The Process Diagram: In the second phase, a more detailed Process Diagram in the form of a “swim lane” diagram (where information is organized by lanes) is created. It is created by a small team typically made up of a facilitator, project lead, and the senior management sponsor. The Discovery Map: The first phase, which we call the high-level map or discovery map, has the purpose of defining the scope, identifying team members, and articulating the sponsor’s vision and improvement targets. The mapping of the as-is process can be divided into two phases. Improving your process typically starts with documenting how it works today, what we call the “as-is” process. Before starting, it is important to understand process mapping’s place in the larger context of business process improvement.
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